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Customer Support
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Our stance on customer support is simple: You, our customer, are the most important asset to our business! We go all-out to ensure that our technical support is among the absolute best in the business. Many believe that the greatest cost in running a successful business is acquiring new customers. That's why you will be treated like gold by our technical support staff once we have you on board as one of our customers. We want you to be our customer for life, so we will always take care of you in a prompt, friendly and helpful manner. If you have an issue that needs to be resolved, visit our Customer Support Center today for a quick resolution!
Customer Support Center: http://www.wingenuity.com/support.html Bug Reports: (Note: Before submitting a bug report, visit the Downloads page to ensure that you are using the latest released version of Text Hawk Text Editor.) We strive to ensure that no bugs are released in any of our software products. However, this is nearly impossible for even the best software producers to achieve. If you should happen to encounter a bug in any of our software products, we believe it is our responsibility to fix it. As software consumers ourselves, it absolutely frustrates us to spend our time and money on software and then find we cannot get it to run properly. Providing our users with a way to report bugs shows that we are committed to releasing high quality software products, and allows us to focus on creating the most stable applications possible. Please report any issues you are having with our software in our forum listed below. Be sure to include the following information: 1. When and how did the problem occur? 2. Can you reproduce the problem? If yes, please list down the steps. 3. Which version of Text Hawk are you running? You can get this information from the About Text Hawk dialog. 4. Which version of Microsoft Windows are you using (98, XP, 2000, 2003, Vista, etc.)? 5. If there were any error messages shown, please include the full text of the error messages. 6. Any other information which you think may help us identify the cause of this problem. Feature Requests: We cannot guarantee that any requested features will be implemented in future versions of our software. However, we do evaluate each and every suggestion and do our best to incorporate those that will be useful to the majority of our user base. If you have a suggestion for a new feature, please visit the forum below and let us know! Wingenuity Customer Support Forum: http://www.wingenuity.com/forum/ Text Hawk Text Editor Forum: http://www.wingenuity.com/forum/viewforum.php?f=5
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